cg77 Privacy Policy

1.1 cg77 is committed to protecting the privacy and personal data of every player who uses our platform. We understand that trust is the foundation of any good relationship — and that trust starts with being transparent about how we handle your information.

1.2 This Privacy Policy applies to all personal data processed by cg77 in connection with: (a) the cg77.vip website and all subdomains; (b) the cg77 mobile application, where available; (c) customer support interactions via live chat, email, or any other channel; (d) marketing communications sent by cg77; and (e) any other service or product offered by cg77.

1.3 cg77 acts as the Personal Information Controller (as defined under the Data Privacy Act of 2012) with respect to the personal data described in this policy. We have appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this policy and applicable data privacy laws.

1.4 This policy should be read alongside our Terms & Conditions, which govern your use of the cg77 platform. Capitalized terms not defined in this policy have the meanings given to them in the Terms & Conditions.

2.1 cg77 collects the following categories of personal data from players and visitors:

2.2 cg77 does not collect sensitive personal information (as defined under the Data Privacy Act) unless strictly required for regulatory compliance — for example, collecting a government ID for KYC purposes. We do not collect information about your race, religion, health, or political affiliations.

2.3 You are not required to provide all categories of data to use cg77, but failure to provide certain required data (such as identity and contact data) may prevent you from completing registration, passing KYC verification, or processing withdrawals.

3.1 Directly from you. Most of the personal data cg77 holds is provided directly by you when you: register a cg77 account; complete the KYC verification process; make a deposit or withdrawal; contact our customer support team; participate in a promotion or survey; or update your account profile.

3.2 Automatically. When you visit cg77.vip or use the cg77 platform, we automatically collect technical and usage data through cookies, web beacons, server logs, and similar tracking technologies. This data helps us maintain platform security, analyze usage patterns, and improve the player experience. See Section 9 for our full Cookies Policy.

3.3 From third parties. cg77 may receive personal data about you from the following third-party sources:

• Identity verification providers — to confirm the authenticity of documents submitted during KYC.
• Payment processors — GCash, Maya, and partner banks may share transaction confirmation data with cg77.
• Fraud prevention services — third-party services that help cg77 detect and prevent fraudulent activity.
• Regulatory authorities — PAGCOR and other Philippine government agencies may share information relevant to compliance obligations.

4.1 cg77 processes your personal data only for specific, legitimate purposes. The table below outlines the primary purposes for which we use your data:

• Account Management: Creating and maintaining your cg77 account, verifying your identity, and managing your account settings and preferences.
• KYC and Regulatory Compliance: Verifying your age (21+), identity, and source of funds as required by Philippine gaming regulations and anti-money laundering laws.
• Payment Processing: Processing deposits and withdrawals via GCash, Maya, bank transfer, and debit card; reconciling transactions; and preventing payment fraud.
• Platform Security: Detecting and preventing fraud, cheating, money laundering, and other prohibited conduct; monitoring for suspicious account activity.
• Customer Support: Responding to your queries, complaints, and support requests; maintaining records of communications for quality assurance.
• Responsible Gaming: Monitoring gaming activity to identify potential problem gambling patterns; administering self-exclusion requests and deposit/loss limits.
• Marketing Communications: Sending you promotional offers, bonus notifications, and platform updates — but only where you have opted in to receive such communications.
• Platform Improvement: Analyzing usage data and player behavior to improve game offerings, website performance, and the overall cg77 experience.
• Legal Obligations: Complying with applicable Philippine laws, court orders, and regulatory requirements, including reporting obligations to PAGCOR and the Anti-Money Laundering Council (AMLC).

4.2 cg77 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

5.1 Under the Data Privacy Act of 2012, cg77 must have a lawful basis for processing your personal data. The legal bases we rely on are:

• Contractual Necessity: Processing required to perform our contract with you — i.e., to operate your cg77 account, process transactions, and deliver the Services described in our Terms & Conditions.
• Legal Obligation: Processing required to comply with Philippine laws and regulations, including KYC requirements, AML reporting obligations, and PAGCOR licensing conditions.
• Legitimate Interests: Processing necessary for cg77's legitimate business interests, such as fraud prevention, platform security, and improving our services — provided these interests are not overridden by your rights and interests.
• Consent: Where we rely on your consent — for example, for marketing communications — you have the right to withdraw that consent at any time by updating your account preferences or contacting our support team.

5.2 Where cg77 relies on legitimate interests as the legal basis for processing, we conduct a balancing test to ensure that our interests do not override your fundamental rights and freedoms. You may request information about these balancing tests by contacting our Data Protection Officer.

6.1 cg77 may share your personal data with the following categories of recipients:

• Payment Service Providers: GCash (Mynt), Maya (Voyager Innovations), BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank, and other partner financial institutions — solely for the purpose of processing your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and document verification services that help cg77 confirm the authenticity of player-submitted identification documents.
• Fraud Prevention and Security Services: Providers that assist cg77 in detecting fraudulent accounts, suspicious transactions, and platform abuse.
• IT and Cloud Service Providers: Hosting, database, and infrastructure providers that support the operation of the cg77 platform. These providers process data on our behalf under strict data processing agreements.
• Regulatory and Law Enforcement Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies, where disclosure is required by law or court order.
• Professional Advisors: Lawyers, auditors, and accountants who provide professional services to cg77, subject to confidentiality obligations.

6.2 All third parties with whom cg77 shares personal data are required to handle that data in accordance with applicable privacy laws and cg77's data protection standards. Where cg77 engages third-party processors, we enter into data processing agreements that impose appropriate technical and organizational security measures.

6.3 In the event of a merger, acquisition, or sale of all or part of cg77's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy. You will be notified of any such transfer.

7.1 cg77 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account Data: Retained for the duration of your active account, plus five (5) years after account closure, in accordance with Philippine AML record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act.
• KYC Documents: Retained for five (5) years after account closure or the end of the business relationship.
• Customer Support Records: Retained for two (2) years from the date of the last interaction.
• Marketing Preferences: Retained until you withdraw consent or close your account, whichever is earlier.
• Technical and Usage Data: Retained for up to twelve (12) months, after which it is aggregated and anonymized.

7.2 When personal data is no longer required, cg77 will securely delete or anonymize it in accordance with our data disposal procedures. Anonymized data — which can no longer be linked to any individual — may be retained indefinitely for analytical purposes.

8.1 cg77 implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• SSL/TLS Encryption: All data transmitted between your device and cg77.vip is encrypted using industry-standard SSL/TLS protocols.
• Data Encryption at Rest: Sensitive personal data stored in cg77's databases is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is restricted to cg77 staff and contractors who have a legitimate need to access it. All access is logged and audited.
• Two-Factor Authentication: cg77 supports two-factor authentication (2FA) for player accounts to provide an additional layer of security.
• Regular Security Audits: cg77 conducts regular security assessments and penetration testing to identify and address vulnerabilities.
• Staff Training: All cg77 staff who handle personal data receive regular data privacy and security training.

8.2 Data Breach Notification. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, cg77 will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, as required by the Data Privacy Act. Affected players will be notified without undue delay where the breach is likely to result in a high risk to their rights.

8.3 While cg77 takes all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for keeping your cg77 login credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.

9.1 cg77 uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session security, and analyze usage patterns. A cookie is a small text file placed on your device when you visit a website.

9.2 cg77 uses the following types of cookies:

• Strictly Necessary Cookies: Essential for the operation of the cg77 platform. These cookies enable core functions such as account login, session management, and security. They cannot be disabled without affecting platform functionality.
• Performance and Analytics Cookies: Help cg77 understand how players use the platform — which pages are visited most, where errors occur, and how players navigate between games. This data is used in aggregate and anonymized form to improve the platform.
• Functional Cookies: Remember your preferences, such as your preferred language, game lobby layout, and notification settings, to provide a more personalized experience.
• Marketing Cookies: Used to deliver relevant promotional content to players who have opted in to marketing communications. These cookies track your interaction with cg77 promotions.

9.3 You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling strictly necessary cookies may prevent you from using certain features of the cg77 platform, including logging in to your account.

9.4 cg77 does not use cookies to collect sensitive personal information or to track your activity on third-party websites outside of cg77.vip.

10.1 Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by cg77:

10.2 To exercise any of the rights listed above, please contact our Data Protection Officer at the email address provided in Section 14 of this policy. cg77 will respond to all data subject requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further sixty (60) days, and you will be notified of any such extension.

10.3 cg77 will not charge a fee for handling data subject requests unless the request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

11.1 cg77 enforces the 21+ age requirement through mandatory date-of-birth collection during registration and government-issued ID verification during the KYC process. Players who cannot verify their age will not be permitted to deposit funds or access real-money games.

11.2 If you are a parent or guardian and believe that your child has registered a cg77 account or provided personal data to cg77, please contact our support team immediately. We will investigate and take appropriate action, including account closure and data deletion, as quickly as possible.

11.3 cg77 supports the responsible gaming principle that gambling is an adult activity. We remind all players: Gambling is addictive. Know when to stop. For more information on our responsible gaming tools, visit our Responsible Gaming page.

12.1 cg77 primarily processes and stores personal data within the Philippines. However, some of our third-party service providers — including cloud infrastructure and fraud prevention providers — may process data in other jurisdictions.

12.2 Where personal data is transferred outside the Philippines, cg77 ensures that appropriate safeguards are in place to protect your data, including: (a) transferring data only to countries with adequate data protection laws; (b) entering into data transfer agreements that incorporate standard contractual clauses approved by the National Privacy Commission; or (c) obtaining your explicit consent for the transfer where required.

12.3 You may request information about the specific safeguards in place for any cross-border data transfer by contacting our Data Protection Officer.

13.1 cg77 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. When material changes are made, we will notify registered players via email or a prominent notice on the cg77 platform at least seven (7) days before the changes take effect.

13.2 The most current version of this Privacy Policy will always be available at cg77.vip/privacy-policy. The "Last Updated" date at the top of this page indicates when the policy was most recently revised.

13.3 Your continued use of the cg77 platform after any changes to this policy take effect constitutes your acceptance of the revised policy. If you do not agree with the changes, you should stop using the platform and may close your account in accordance with the Terms & Conditions.

14.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by cg77, please contact our Data Protection Officer using the details below.

14.2 If you are not satisfied with cg77's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.

14.3 This Privacy Policy was last reviewed and approved by cg77's Data Protection Officer on January 1, 2026.